SHIPPING
- Currently we only sell online within the Netherlands
- We offer FREE delivery on all orders over 30 EUR
- For orders under 30 EUR, there is a 5 EUR shipping and handling fee at checkout.
- Delivery usually takes 1-2 working days from when your order is confirmed.
- You will receive a shipping notice from DPD/GSL.
RETURNS & REFUND POLICY
Changed your mind? No problem:
- Return your item within 30 days to receive a full monetary refund
- Your refund will be processed 5 working days after receipt of your returned item
To Return your Item:
ZAZU accepts returns for products purchased in the Netherlands within 30 days from date of purchase. Shipping costs are not covered by ZAZU; the cost of return is paid by the customer.
A return must be pre-authorised through our customer service team, who can be contacted via email
We recommend sending via a trackable service as we can only process a refund when the goods are received – we may request a proof of delivery if any return can not be located or has not been received by our team.
All returned products must be in original packaging, new and unused, with all the tags in place.
Download your Returns Form here.
Unfortunately, any item returned without authorisation will either be refused or returned to sender (at cost to sender). It is your responsibility to ensure the safe and secure arrival of products to ZAZU. We are not responsible for items lost or damaged in transit.
Unused – Each product(s) must be unused. For hygiene and safety issues, products that have been used or those that are not in their original packaging, cannot be returned for exchange or refund.
We are passionate about customer care at ZAZU and will deal with any problems which may arise on an individual basis and do our best to ensure customer satisfaction. For further information please contact us via email.